I haven’t received activation link to my Smartgroschen account.
I haven’t received extra 1 euro top up in Welcome Promotion.
How can I edit my profile?
Our registration process is simple and easy.
Download the application from AppStore or Google Play and install it on your smartphone; then type your e-mail address and set your password in the app.
We will send you an e-mail confirming that you are the owner of the email address used in the registration process. Please make sure that you have clicked the link in the received email to activate the account. If you can’t find the e-mail from Smartgroschen, please verify whether it is not located in the SPAM folder of your mailbox.
If the activation link in the received email doesn’t work when clicking, please copy it and paste it directly in your browser address bar. After these steps your registration process should be successful and you may start using the app.
If you still can’t find the link please inform us here.
We send the activation link once you create your account on your smartphone or tablet. If you can’t find it in your mailbox, please verify if the email is not located in the SPAM folder of your mailbox.
If you still can’t find the link please inform us here via the contact form.
Please remember that in order to receive extra 1 euro top up you should have subscribed to mailing list on http://smartgroschen.com/page/welcome and download the free Smartgroschen application (from Google Play or AppStore), register with the same e-mail as used in the subscription and send us a notification (ticket) via our customer service in your Smartgroschen profile.
The top up will not be awarded to subscribers who will not register to Smartgroschen app.
Click on icon and choose My profile.
Click on frame and change Your profile picture (take a picture or choose one from your gallery).
Set your status / Smartgroschen ID / e-mail.
Go to and check the color of the dot next to your picture
If it is green - yes, you are connected!
If it is grey - no, you’re not connected!
Go to and check the color of the dot next to his/her picture
If it is green - yes, he/she is!
If it is grey - no, he/she is not!
If it is grey & green - Smartgroschen works in background, you can still call/text him/her.
Go to and choose person using Smartgroschen.
Click to see all Smartgroschen users Press and choose call/text option
You can call anyone you want to!
• Smartgroschen users – for FREE!
• Any number in the world!(check rates)
Remember that you don’t need a SIM card to use Smartgroschen so you can phone or text them without SIM card.
Deactivation means removing your number from our servers and losing any amount of money saved on your account.
Deinstallation means that your number remains on our servers. You can remove an old Smartgroschen version and install a new one without losing your data or install it on the next device (e.g. phone, tablet), however you will need a new e-mail address (different from the one you used to register for the first time). Remember that you don’t need a SIM card to use Smartgroschen.
To save your battery use the SMARTgroschen app in the background.
Just click on and choose settings and activate PUSH Notifications
To register with Smartgroschen only e-mail address is needed. Therefore, if your friends don’t have your e-mail address in their contacts, they can’t see you are Smartgroschen user.
How can you overcome this? Please add your mobile number to your profile in Smartgroschen account. Go to “my profile” and add phone number. You receive a confirmation code by sms. Type it to activate the number.
Your number is now added so your friends see your online/offline status.
Please be also aware of consequences of not adding phone number to your Smartgroschen account. If you want to display your mobile phone number when calling through Smartgroschen you need to add your phone number to your Smartgroschen profile. Otherwise, when you call others through Smartgroschen, phone # +48 22 350 11 00 will be displayed so the callers will not know who is calling them.
If you want to set voicemail settings go to and choose Voicemail.
Turn it on/off.
Set your e-mail address to receive messages with recordings as MP3 files.
Record your greeting.
Go to and you’ll find your balance here:
If you want to top up your account go to and choose Top up.
To check the cost go to , dial a number – a price would show underneath.
There’s NO COST! It is ALWAYS for free all over the world!
If you want to receive a purchase invoice for your top up in Google Play or Paypal please take the following steps:
1. Sign in to your Smartgroschen account at https://smartgroschen.com/login
2. Go to “transactions history”.
3. Find your top up and click on “get invoice”.
4. Type the invoice details and that’s it.
5. The invoice will be sent to you by e-mail.
Please remember that we issue invoices for top ups in Google Play and Paypal. If you topped up your account in AppStore, you will receive the purchase receipt from AppStore.
You’re talking with Mike – press and add another person to the talk by pressing
Choose the person from your contact list.
Anna has Smartgroschen – choose Free Call Connect your calls
Enjoy talking together with Mike and Anna at the same time. Be SMARTgroschen : )
Choose or and decide what do you want to send by clicking the file/voice/photo/video icon
You’re talking with Mike – press , then press to make call transfer.
Choose person you want transfer a call to.
Choose Free if he/she uses Smartgroschen.
Now only they are talking (without you).
Sometimes it is necessary to install an additional application to play a video clip made in a certain codec. iPhones and iPads record videos in a format, that is usually not supported on Android devices.
The solution is to install the application which supports some more codecs. We tried MX Player available at Google Play:
If you have more questions do not hesitate to contact us via the contact form after logging into your account.